Troubleshooting common issues

First checks for connection, VSS, file conflicts and interruptions.

How to use it

  1. Google invalid_grant: reconnect in Accounts and connections. OAuth projects in Testing can have time-limited authorization; check the project’s publishing status.
  2. VSS initialization failure: check administrator privileges, Windows VSS/WMI logs and application architecture compatibility. Do not assume VSS succeeded before resolving the error.
  3. Same-name different file: a destination file exists without a trusted mapping. Enabling deletion synchronization is not a fix. Consider Repair previous mapping if source and destination are unchanged.
  4. If the job card offers conflict repair, review its explanation and the files affected. It requires confirmation; do not delete your only copy at the destination.
  5. Interruption or slow transfer: inspect the current stage in the log. Many small files increase request overhead. Check disk space and connectivity before rerunning.
Good to knowFor support, include the version, destination type and a redacted error message. Do not send OAuth JSON, passwords, tokens or private files.
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